Bombay Club & Resorts OÜ, registration number 14045680, with its registered address at Rataskaevu 5, 10123 Tallinn, Estonia (the “Operator”), is a company incorporated in Estonia and the Operator of the Website.
The Operator is licensed in Estonia and regulated by the Estonian Tax and Customs Board. It provides games under the perpetual operating licence for organising games of chance under; Activity license no. HKT000031, operating permit no. HKL000404.
Purpose
The purpose of this Responsible Gaming Policy Statement is to clearly define the principles, obligations, and commitment of Bombay Club & Resorts OÜ (“the Group”), toward promoting social responsibility & responsible gambling across its operations. This policy establishes the Group’s dedication to identifying, preventing, and mitigating gambling-related harm. It ensures that all staff are well-informed about their legal and ethical responsibilities to support customers and uphold responsible gambling standards. In doing so, the Group fosters a culture of integrity, care, and compliance across its business.
The Group is committed to providing a safe, fair, and responsible gaming environment for all our customers. Gambling should be an enjoyable form of entertainment, never a cause of harm or distress. We recognise that while most people gamble responsibly, a small number may experience challenges. That’s why we’ve implemented a comprehensive Responsible Gaming Policy designed to support, protect, and educate.
This statement introduces our approach and the tools available to help you stay in control of your gambling behaviour.
Regulatory Framework
We operate in full compliance with:
- The Estonian Gambling Act (Hasartmänguseadus)
- The Estonian Money Laundering and Terrorist Financing Prevention Act
- National guidelines and communications issued by the Estonian Tax and Customs Board
- Relevant EU Directives relating to consumer protection and personal data privacy
We are obligated to, and fully committed to the safeguarding underage persons, supporting vulnerable players, and upholding ethical standards in advertising and customer interaction.
Responsible Gambling Tools and Measures
We provide various resources and controls so you can manage your gambling responsibly:
- Self-Assessment
Regular self-checks can help you recognise early signs of gambling problems. Try the 20-question quiz from Gamblers Anonymous:
- Self-Exclusion (HAMPI)
Use the national Estonian self-exclusion platform (HAMPI) to block access to all licensed gambling operators for 6 to 36 months.
Learn more or register here:
Setting restrictions on gambling | Estonian Tax and Customs Board
- Operator-Initiated Exclusion
We may take proactive action to suspend or exclude a customer if there is evidence of harm or risk.
Recognising the Signs of Harm
If you’re unsure whether your gambling behaviour is becoming problematic, ask yourself the following:
- Do you gamble more than you can afford to lose?
- Have you tried to win back losses (“chasing losses”)?
- Is gambling interfering with your work, relationships, or responsibilities?
- Do you feel anxious, irritable, or stressed when trying to stop?
- Are you gambling to escape personal problems or negative emotions?
- Have you borrowed money or sold possessions to fund gambling?
- Do you find yourself hiding your gambling from others?
If you answer “yes” to any of these, you may be at risk of gambling-related harm. We encourage you to use the available tools, reach out to support services, or speak with our trained support team for confidential help.
Customer Protection Measures
We implement strict controls to protect customers and their data:
- Full Access to Account History
Review your deposits, withdrawals, and bets directly in your account. - Underage Gambling Prevention
Customers must verify they are over 21. We take action to block and close any suspected underage accounts. We also recommend parental control software such as NetNanny. - Deposit and Loss Limits
Set weekly or monthly limits in your account. Once the limit is reached, no further deposits can be made until the limit period resets. - Session Monitoring
A real-time session timer helps you stay aware of how long you’ve been playing.
Advertising and Marketing Preferences
Customers may opt out of marketing communications at any time:
- Via the “Personal Information” section of your YoloWallet
- By contacting Customer Support (available 24/7)
We ensure all marketing is responsible, not misleading, and never directed at vulnerable individuals or minors.
Support Services
If you or someone you know is experiencing gambling-related harm, please reach out to one of the following confidential, professional support organisations:
- 🔹 HAMPI (Estonia) – https://hampi.emta.ee
National self-exclusion and responsible gambling platform. - 🔹 Gambling Addiction Counselling Centre (Estonia) – Hasartmängusõltuvuse Nõustamiskeskus https://www.15410.ee (Provides Estonian-language counselling) services.
- 🔹 GamCare (UK) – https://www.gamcare.org.uk
Offers advice, support, and live chat for individuals and families affected by gambling. - 🔹 Gambling Therapy (Global) – https://www.gamblingtherapy.org
Multilingual online support, forums, and live counselling. - 🔹 Gamble Aware – https://www.gambleaware.org/
Free, confidential advice, tools and support for anyone who’s worried about their, or someone else’s – gambling. If gambling’s on your mind, we’re here to help
Need Help or Have Questions?
Our Customer Support team is trained and ready to assist you 24/7. If you have questions about responsible gambling or need to activate any of the available tools, please get in touch at any time via live chat or email.
We believe in supporting informed decisions, and we thank you for playing responsibly with us!